![]() ![]() In some cases, we will also send you an email asking you to validate your review before it is published. When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists who work 24/7 to maintain the quality of the reviews on our site. If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. We were at the back of the bus on the top level and by the time our section got off the bus he had already left with half of the group and we had no idea where we were going. We got there just before 11am and he told us he was going to walk us through and show us where to go. I explained that the tour states that it’s included and that’s not fair and he said no it’s an add on which is false because the tour says that it happens on Saturday which is why we booked that day. We then asked about the astronaut that would be greeting us and he said no that we have missed that because we were late. If he had told us before we were on our way we would have got off. We had a booking at 7:30pm and we told him we needed to be back and that is why we got the express ticket and he could not of cared less and said it was not possible to get back at the time we were supposed to. When we were on our way they announced that we would be staying back late and getting back late. The bus was over half an hour late and then when it arrived we were pulling out of the car park and the bus went onto the wrong side of the road and hit a pole. ![]() On Saturday we went on the Kennedy space tour and it was a nightmare. I sent an email 4 days ago now and haven’t heard anything back.
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